96bd Privacy Policy
At 96bd, we take your privacy seriously. This policy explains exactly what personal data we collect, how we use it, who we share it with, and how you can exercise your rights as a player on our Bangladesh betting platform.
How We Protect Your Data
96bd is committed to safeguarding the personal information of every player. Here is a quick overview of the core principles behind our privacy practices.
Important Notice: This Privacy Policy ("Policy") describes how 96bd ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the 96bd platform at https://96bd.io. By registering an account or continuing to use the platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.
Introduction
96bd is an online betting and gaming platform that serves Bangladesh's English-speaking gambling community. We provide cricket betting, live casino, slots, card games, and a variety of other wagering markets, all transacted in Bangladeshi Taka (BDT) using locally familiar payment methods including bKash, Nagad, Rocket, and Upay.
In order to provide these services safely and reliably, 96bd must collect and process certain personal information about the individuals who register and play on our platform. We recognise that privacy is a fundamental right and we are committed to handling your personal data with the highest degree of care, transparency, and respect.
This Policy applies to all personal data collected through the 96bd website at https://96bd.io, through our customer support channels, and through any other interaction you have with 96bd as a registered player or site visitor. It does not apply to third-party websites that may be linked from our platform. Please review the privacy policies of any third-party sites independently.
Scope: This Policy covers all personal data processing activities carried out by 96bd in connection with the operation of the platform. If you have questions about any aspect of this Policy, you may contact our support team at [email protected] at any time.
Data We Collect
96bd collects several categories of personal data in connection with the registration, verification, and ongoing operation of player accounts. The categories we collect, along with specific data points within each, are set out in the table below.
| Category | Data Points Collected | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number (where provided for KYC) | Required |
| Contact Data | Mobile phone number, email address, residential district (e.g., Dhaka, Chittagong, Sylhet) | Required |
| Account Data | Username, encrypted password, account creation date, login timestamps, session duration | Required |
| Financial Data | bKash/Nagad/Rocket wallet number (last 4 digits only stored), deposit amounts, withdrawal amounts, transaction references, account balance history | Required |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage history, wagering contribution records | Automatic |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Automatic |
| KYC Documents | Scanned copies or photographs of government-issued identity documents, selfie verification images (where requested) | Conditional |
| Communication Data | Support ticket content, live chat transcripts, email correspondence with 96bd support team | Where applicable |
96bd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where a government-issued ID document used for age verification incidentally contains a photograph. Such photographs are used solely for identity verification purposes and are not processed for facial recognition or biometric analysis.
How We Collect Your Data
3.1 Direct Collection
The majority of personal data 96bd holds about you is provided directly by you during the account registration process, when completing KYC verification, when making deposit or withdrawal requests, when contacting our support team, and when updating your account profile settings.
3.2 Automatic Collection
Certain categories of technical and gaming data are collected automatically as a result of your use of the platform. This includes your IP address and device characteristics (collected via server logs each time you access 96bd), your betting and gaming activity (recorded in real time as part of the platform's core wagering system), and session data including login and logout timestamps.
3.3 Cookie-Based Collection
96bd uses cookies and similar tracking technologies to collect certain information about your browsing behaviour on the platform. For full details of the cookies we use, the data they collect, and how you can manage your cookie preferences, please refer to Section 7 of this Policy.
3.4 Third-Party Sources
In limited circumstances, 96bd may receive personal data about you from third-party sources. This may include identity verification data returned by KYC service providers, fraud risk signals from payment processors such as bKash and Nagad, and device risk scores from third-party fraud prevention systems integrated with our platform. In all such cases, the third-party provider is contractually bound to handle data in a manner consistent with applicable privacy standards.
How We Use Your Data
96bd uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Policy.
- Account Management: To create, maintain, and operate your 96bd player account, including processing your registration, verifying your identity and age (21+), and managing your account settings and preferences.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels; to maintain accurate records of all financial transactions associated with your account.
- Game Delivery: To deliver cricket betting markets, live casino games, slots, Pool Rummy, and all other gaming products available on the 96bd platform; to settle bets and credit winnings accurately.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multiple account abuse, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
- KYC & Compliance: To verify the identity and age of players as required for responsible gaming compliance; to maintain records required for anti-money laundering due diligence.
- Customer Support: To respond to your support queries, resolve disputes, investigate complaints, and communicate important account-related notices to you via the contact details you have provided.
- Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behaviour; to enforce self-exclusion requests, cooling-off periods, and deposit limits requested by players.
- Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the overall service quality of 96bd.
- Legal Obligations: To comply with applicable laws and regulations; to respond to lawful requests from competent authorities; to enforce our Terms & Conditions.
- Promotional Communications: Where you have opted in, to send you information about 96bd promotions, bonuses, seasonal offers (e.g., BPL specials, Eid promotions), and new game releases. You may opt out of marketing communications at any time.
Legal Basis for Processing
For each category of personal data processing carried out by 96bd, we rely on one or more of the following legal bases:
- Contractual Necessity: Processing your identity data, contact data, financial data, and gaming data is necessary to perform the contract we have with you as a registered 96bd player. Without this processing, we cannot create your account, process your deposits, or settle your bets.
- Legitimate Interests: Processing technical data, gaming data for fraud prevention, and aggregated usage data for platform improvement is necessary for 96bd's legitimate interests in operating a secure, fair, and commercially viable betting platform, provided these interests are not overridden by your privacy rights.
- Legal Obligation: Processing KYC documents, financial transaction records, and certain communication data is necessary for 96bd to comply with applicable anti-money laundering laws, age verification requirements, and other regulatory obligations.
- Consent: Sending you marketing communications about 96bd promotions and offers is carried out on the basis of your explicit consent, which you provide during registration and which you may withdraw at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing message you receive.
Data Sharing
6.1 Permitted Sharing
96bd does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:
- Payment Processors: We share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other BDT payment partners solely for the purpose of processing your deposit and withdrawal requests.
- Identity Verification Providers: We share identity documents with third-party KYC service providers who verify the authenticity of documents and confirm player age. These providers are contractually prohibited from using your data for any other purpose.
- Fraud Prevention Services: We share IP addresses, device fingerprints, and transaction patterns with fraud detection service providers to identify and prevent fraudulent activity on the platform.
- Game Software Providers: Game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) may receive session tokens and anonymised player IDs necessary to deliver their games. They do not receive your full name, contact details, or financial account information.
- Legal Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 96bd, its players, or the public.
6.2 No Data Sales
Confirmed: 96bd has never sold, and will never sell, any player's personal data to third-party advertisers, data brokers, marketing aggregators, or any commercial entity for financial consideration. Your data is used exclusively to operate and improve the 96bd platform.
Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to remember your preferences, and to provide site operators with information about how users navigate their platforms. 96bd uses cookies and similar technologies including local storage objects and session tokens.
7.2 Types of Cookies Used by 96bd
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, preserve your account authentication state, and enable core platform functions such as deposit processing and game loading | Session |
| Functional Cookies | Remember your language preference, recently played games, display settings, and other personalisation choices | Up to 1 year |
| Analytics Cookies | Collect anonymised data about how players navigate the 96bd platform to help us identify popular features, technical errors, and areas for improvement | Up to 2 years |
| Security Cookies | Support fraud detection systems, identify unusual login patterns, and protect against cross-site request forgery (CSRF) attacks | Session |
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, although doing so may affect the functionality of the 96bd platform — in particular, blocking essential cookies will prevent you from maintaining a login session. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
Data Security
96bd implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for all data in transit between your device and 96bd servers.
- AES-256 encryption for sensitive data at rest, including KYC documents and financial records.
- Bcrypt hashing for all stored passwords — 96bd never stores passwords in plain text.
- Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
- Regular security audits and penetration testing of platform infrastructure.
- Multi-factor authentication requirements for all internal staff accounts with access to player data.
- Automatic session timeouts to reduce the risk of account compromise on shared devices.
Your Responsibility: While 96bd implements robust security measures on our side, you are responsible for keeping your account credentials confidential. Never share your password with anyone. 96bd staff will never ask you for your password via email, SMS, or live chat. If you suspect your account has been compromised, contact [email protected] immediately.
Data Retention
96bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are as follows:
- Active Account Data: Retained for the full duration that your account remains active on the 96bd platform.
- Account and Transaction Records: Retained for a maximum of 5 years from the date your account is closed, to meet anti-money laundering record-keeping obligations.
- KYC Documents: Retained for 5 years from account closure or from the date the document was submitted, whichever is later.
- Support Communications: Retained for 3 years from the date of the communication, or until the relevant matter is fully resolved.
- Technical and Analytics Data: Anonymised within 12 months of collection; raw technical logs purged within 90 days.
- Marketing Consent Records: Retained for the duration of your consent plus 2 years following withdrawal, as evidence of the consent basis.
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.
Your Privacy Rights
As a player on the 96bd platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered mobile number, and a description of your request. We will respond within 30 days.
Response Timeline: 96bd will acknowledge your privacy rights request within 5 business days and provide a full response within 30 calendar days of receipt. There is no charge for exercising any of the above rights. If a request is unusually complex or voluminous, we will notify you within 30 days if an extension of up to a further 60 days is required.
Minors & Age Policy
The 96bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the registration process, and 96bd reserves the right to request documentary evidence of age at any point during a player's lifetime on the platform.
If 96bd discovers that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, void any associated transactions, and permanently delete all personal data associated with that account as soon as technically practicable. Any funds deposited by an underage player will be handled in accordance with our Terms & Conditions and applicable law.
21+ Only: If you are aware of an individual under the age of 21 who has registered or attempted to register on the 96bd platform, please report this immediately to [email protected]. Protecting minors from gambling harm is a responsibility we take with the utmost seriousness.
International Data Transfers
96bd operates as an international platform and some of our service partners, including game software providers and cloud infrastructure providers, may be located outside Bangladesh. As a result, your personal data may be transferred to, stored in, or processed in countries other than Bangladesh.
Where such international transfers occur, 96bd ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Bangladesh. These safeguards may include contractual data protection clauses with the receiving party, requiring them to comply with equivalent privacy and security obligations. By using the 96bd platform, you acknowledge and consent to these international transfers as described in this section.
Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt operate their own server infrastructure internationally. 96bd ensures that data shared with these providers is limited to the minimum necessary for game delivery and that each provider is bound by contractual data protection obligations.
Changes to This Policy
96bd reserves the right to update, amend, or replace this Privacy Policy at any time. We will notify registered players of any material changes by posting a prominent notice on the 96bd platform and, where we hold a valid email address for you, by sending a notification to that address at least 7 days before the changes take effect.
The updated Policy will be identified by a revised "Last Updated" date at the top of this page. Your continued use of the 96bd platform after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the platform and may request closure of your account by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how 96bd protects your personal data. The most current version of this Policy is always available at https://96bd.io/privacy-policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 96bd handles your personal data, please do not hesitate to get in touch with our support team. We aim to resolve all privacy-related enquiries promptly and professionally.
96bd Privacy Support
Platform: 96bd.io
Email: [email protected] (plain text — not a clickable link)
Response time: Within 5 business days for privacy enquiries
Operating hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
When contacting us regarding a privacy matter, please include your registered username or mobile number, a clear description of your request or concern, and any relevant reference numbers if you have previously raised the matter with our team. This will help us locate your records and respond to you as efficiently as possible.
Ready to Play on 96bd?
Now that you understand how 96bd protects your personal data, explore our full range of cricket betting markets, live casino tables, slots, and card games — all in BDT with bKash and Nagad support.